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Privacy Policy

TRANSLATION DISCLAIMER

This English version of the Privacy Policy is provided for convenience only. In the event of any discrepancy, interpretation issue, complaint or dispute relating to the processing of personal data, the French version shall prevail.

 

INTRODUCTION

 

Phoenix Consulting Monaco, acting as the data controller, takes the protection of your personal data very seriously.

This Privacy Policy aims to explain which information is collected, how your personal data is processed and shared, in compliance with Monegasque Law No. 1.565 of 3 December 2024 relating to the protection of personal data.

 

 

WHAT DOES THIS POLICY COVER?

 

This Privacy Policy applies to any person visiting the website https://phoenix.mc, as well as to any person having a relationship with Phoenix Consulting Monaco, including clients, prospective clients, suppliers, partners, candidates and website users.

 

 

WHO IS RESPONSIBLE FOR YOUR DATA?

 

Phoenix Consulting Monaco is the data controller of the personal data collected, meaning that it determines the purposes and means of processing your personal data.

 

 

WHAT DATA DO WE COLLECT?

 

Phoenix Consulting Monaco only collects your personal data when you choose to provide it to us, either directly or indirectly.

 

– When you visit our website:

  • Technical identifiers: IP address, cookies, device identifier, etc.
  • Information relating to your device and browser: operating system, language, display settings, internet service provider, pages visited before or after accessing our website, etc.
  • Usage data: clicks, scrolling activity, browsing journey, etc.

– When you contact us through the website contact form:

  • Identification data: first name, last name,
  • Contact details: email address, telephone number,
  • Consent: confirmation of acceptance of this Privacy Policy.

– When we maintain a professional relationship (including as a client, prospect, supplier, partner or candidate):

  • Identification data: last name, first name, date and place of birth, title, etc.
  • Contact details: professional email address, company postal address, professional telephone number, etc.
  • Copies of official documents: signed contracts, passport/national identity card, Monaco Trade and Industry Registry (RCI) extract, etc.
  • Financial information: issued invoices and payments received, including in relation to e-learning activities, etc.
  • Other information: satisfaction surveys, participation in events organised by the firm, etc.

 

 

WHY DO WE USE YOUR DATA?

 

When you visit our website, the collection of your data is based on Phoenix Consulting Monaco’s legitimate interest and/or your consent for the following purposes:

 

  • Ensuring the security and proper functioning of the website,
  • Understanding how the website is used and improving it,
  • Responding to your requests and personalising your experience.

 

When we maintain a professional relationship with you, the collection of your data is based on our legitimate interest and/or compliance with legal obligations and/or your consent for the following purposes:

 

  • Managing the contractual relationship,
  • Administrative and accounting management,
  • Managing communications with clients,
  • Managing satisfaction and quality monitoring,
  • Planning, coordinating and carrying out operational assignments,
  • Managing documentation related to assignments,
  • Communicating with clients in connection with assignments,
  • Quality monitoring and continuous improvement of our services,
  • Managing invoicing related to assignments,
  • Managing incidents or complaints related to assignments,
  • Managing prospect and client databases,
  • Sending communications,
  • Targeted marketing activities,
  • Managing social media accounts,
  • Managing events.

 

 

HOW LONG DO WE RETAIN YOUR DATA?

 

Phoenix Consulting Monaco determines the retention periods of your personal data according to their nature and the purpose of the processing, in compliance with applicable laws, as well as with the recommendations and decisions issued by the Personal Data Protection Authority (hereinafter referred to as the “APDP”) and the Commission for the Control of Nominative Information.

For example, without this list being exhaustive (the complete list is available upon request):

 

  • Accounting data: 10 years,
  • Candidate application data: 2 years,
  • Data collected in connection with AML/CFT-P-C obligations: 5 years after the end of the relationship.

 

 

DO WE SHARE YOUR DATA?

 

Personal data collected through the website is not disclosed to any third party and is only processed by the website publisher.

 

Personal data collected in the context of a professional relationship is processed in the Principality of Monaco by Phoenix Consulting Monaco and may be transferred to countries that are not considered adequate by the Personal Data Protection Authority.

 

In such cases, Phoenix Consulting Monaco implements appropriate safeguards to ensure the protection of your personal data.

 

Your personal data may also be processed by Phoenix Consulting Monaco’s data processors. These processors are not authorised to use your data for any purposes other than those defined by Phoenix Consulting Monaco.

 

 

WHERE IS YOUR DATA STORED?

 

The Phoenix Consulting website is hosted by Greengeeks on a server located within the European Union.

 

Personal data collected in the context of a professional relationship is stored in Monaco.

 

 

HOW DO WE PROTECT YOUR DATA?

 

Phoenix Consulting Monaco places particular importance on the security and confidentiality of the data it processes.

 

To this end, we implement a security framework based on recognised security standards, considering the nature of the data processed, the purposes of the processing, the risks identified for your rights and freedoms, as well as the current state of knowledge and practices in the field of data protection.

 

Phoenix Consulting Monaco strives to maintain an appropriate level of security, aimed in particular at preventing any accidental or unlawful destruction, loss, alteration, unauthorised disclosure or fraudulent access to personal data.

 

Within this framework, internal procedures are implemented to restrict access to personal data to authorised individuals only, raise employees’ awareness of confidentiality requirements and ensure rigorous management of the processing activities carried out.

 

We also conduct regular internal audits to assess the effectiveness and relevance of the security measures implemented.

 

However, we would like to emphasise that no security system can provide absolute protection. Therefore, despite the precautions taken, we cannot guarantee the complete absence of vulnerabilities or incidents, particularly in the event of sophisticated attacks, unforeseeable malicious acts or external factors beyond our control.

 

 

WHAT ARE YOUR RIGHTS?

 

You may exercise your rights at any time and free of charge by contacting us using the details provided below.

 

You have, in particular, the following rights:

 

  • Access your personal data or request a copy thereof;
  • Request the rectification or deletion of your information (where applicable);
  • Request the restriction of processing or object to the processing of your data;
  • Withdraw your consent at any time (where processing is based on consent);
  • Request the portability of your data;
  • Lodge a complaint with the competent authority, namely the APDP.

 

CONTACT

 

For any request relating to your rights or for any question, please contact us at the following email address: contact@phoenix.mc

 

Or by sending a letter to the following postal address:

 

Phoenix Consulting Monaco

Palais Honoria

2 Bd de Belgique

98000 Monaco

 

In the event of a complaint, ou may lodge a complaint with the APDP at the following address:

 

Autorité de Protection des Données Personnelles

Le Concorde

11 rue du Gabian

98000 Monaco

 

 

FUTURE CHANGES TO THIS POLICY

 

This Privacy Policy may be amended from time to time. We recommend that you review it regularly.

 

Date de dernière modification : 21/07/2026

 

 

COOKIES

 

The website uses “cookies”.

 

A “cookie” is a small file (less than 4 KB) stored by the website on the user’s device, containing information relating to the user’s browsing habits.

 

These files enable the processing of statistics and traffic information, facilitate browsing and improve the service provided for the user’s convenience.

 

Where the use of cookies involves the storage and analysis of personal data, your consent is required.

 

This consent is considered valid for a maximum period of six (6) months. At the end of this period, the website will request the user’s consent again before storing cookies on their device.

 

–  User’s objection to the use of cookies by the website

 

Non-essential cookies are only placed on your device after obtaining your consent.

 

You may withdraw your consent at any time by clicking on the “Reject” button available in the banner displayed at the bottom of the page when you first visit the website.

 

More generally, you may prevent the storage of cookies by configuring your browser settings.

 

For information purposes, you can find below the procedures for configuring your browser to refuse the storage of cookies:

 

If you choose to disable cookies, you will still be able to browse the website. However, any malfunction of the website resulting from this action shall not be considered the responsibility of the website publisher.

 

– Description of the cookies used by the website

 

During your browsing session, we use the following cookies:

 

  • Polylang cookies: used to remember the language selected by the user when they return to the website;
  • Analytics cookies: used to collect information and generate reports on website traffic statistics;
  • Captcha cookies: used to protect certain website forms from automated bots scanning the web and sending spam or phishing messages.